Hosted ITSM
Build on good practices! Our ITSM is an integrated IT Service Management solution, combining the good practices of the IT Infrastructure Library ITIL offering the following features and benefits:
Features
- Incident Management
- Problem Management
- Change Management
- Request Fulfillment Management
- Service Asset & Configuration Management
- Knowledge Management
- Service Catalog Management
- Event Management
- Service
Benefits
- ITIL® Good Practices
- Lower Total Cost of Ownership with Zero license costs
- Reduced processing time of ITSM & Business processes
- Support of decentralized ITSM- Organizations
- Management of complex IT-Infrastructures and CIs Dependencies
- Reduced SLA breaches
- Automated Surveillance of Service Quality
- Process-integrated Issue Tracking
- Reduced request volume via Self Services
- Real-Time Management Dashboard
- Meaningful Performance-Reporting
- Revision secure History
- Web based