SupportOne – Managed IT Services
This is a list of our standard service plans. Custom plans are available based on your requirements.
| Description |
Bronze |
Starter Care – Silver |
Standard Care/Gold |
Complete Care – Platinum |
| Emergency Response Fee |
X |
|||
| Emergency Response Time |
24 hours |
4 hours |
3 hour |
1 hour |
| Phone and Remote Support Sessions |
X |
|||
24-7 Remote Monitoring
|
X |
X |
X |
X |
| EXecutive Summary Monthly Report |
X |
X | X | X |
| Virus Definition Updates |
X |
X | X | X |
| Patch Management |
X |
X | X | X |
| Online custom client portal |
X |
X | X | X |
| Creation of AUP (acceptable user policy) |
|
X |
X | X |
| Daily system status e-mail issue related only |
|
X |
X | X |
| Quarterly review and planning meeting |
|
X |
X | X |
| On-site audit and network tune-up |
Annual |
Semi-annual |
Quarterly |
Monthly |
| Client access to ticketing portal |
|
|
X |
X |
| Server remote backup |
X |
X | X | X |
| software upgrades* |
|
|
X |
X |
| Spyware monitoring and removal |
|
|
X |
X |
| Recovery of server in case of complete disaster |
|
|
|
X |
| Virus REMOVAL and cleaning |
|
|
|
X |
| 100% No-Hassle Guarantee |
|
|
|
X |
*Labor only; all hardware and software costs will be additional.