SupportOne – Managed IT Services

This is a list of our standard service plans. Custom plans are available based on your requirements.

Description	Bronze	Starter Care – Silver	Standard Care/Gold	Complete Care – Platinum
Emergency Response Fee				X
Emergency Response Time	24 hours	4 hours	3 hour	1 hour
Phone and Remote Support Sessions				X
24-7 Remote Monitoring Server stability and performance Notification of unusual events Daily back up monitoring Daily firewall monitoring	X	X	X	X
EXecutive Summary Monthly Report	X	X	X	X
Virus Definition Updates	X	X	X	X
Patch Management	X	X	X	X
Online custom client portal	X	X	X	X
Creation of AUP (acceptable user policy)		X	X	X
Daily system status e-mail issue related only		X	X	X
Quarterly review and planning meeting		X	X	X
On-site audit and network tune-up	Annual	Semi-annual	Quarterly	Monthly
Client access to ticketing portal			X	X
Server remote backup	X	X	X	X
software upgrades*			X	X
Spyware monitoring and removal			X	X
Recovery of server in case of complete disaster				X
Virus REMOVAL and cleaning				X
100% No-Hassle Guarantee				X

*Labor only; all hardware and software costs will be additional.